Return and Refund Policy
Effective Date: April 11, 2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the YardMate Supply website located at www.yardmatesupply.com ("Website").
2. Contact Information
For questions about returns and refunds, please contact our Customer Service team:
- Email: support@yardmatesupply.com
- Phone: (272) 233-4247
- Address: 502 W 7th St, Ste 100, Erie, Pennsylvania 16502, United States
3. Return Eligibility
Customers in the United States may request a return within 14 days of receiving their order.
- Item must be unused and in original condition
- Item must include original packaging and accessories
- A valid proof of purchase is required
4. Return Process
Step 1: Initiate a Return
Email us within 14 days of receipt with your order number and reason for return.
Step 2: Authorization & Instructions
We’ll provide a Return Authorization Number and return instructions. A prepaid label may be provided depending on eligibility.
Step 3: Ship the Item
Items must be packed securely with all original contents and shipped within 7 days of receiving return instructions.
5. Return Shipping Costs
- Customer-Paid: For change of mind returns
- Company-Paid: If the item is defective, damaged, or sent in error
6. Specific Return and Refund Conditions
6.1 Change of Mind
- Eligible if returned within 14 days
- Refund will be issued minus shipping/restocking fee
6.2 Defective/Damaged Items
- Notify us within 48 hours of receipt with photos
- Full refund or replacement will be provided
6.3 Incorrect Items Received
- Notify us upon receipt
- We’ll cover return shipping and send the correct item
6.4 Lost Shipments
- Contact us if your item hasn’t arrived in the expected time
- We’ll investigate and issue a replacement or refund
6.5 Order Cancellation
- Before Shipment: Full refund
- After Shipment: Return after delivery using this policy
7. Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
- Custom or personalized products
- Perishable goods
- Opened intimate or sanitary goods
- Gift cards or downloadable software
8. Refunds
8.1 Conditions
- Items must be returned and inspected before refund is issued
8.2 Processing
- Refunds will be processed to the original payment method within 5–14 business days after approval
8.3 Partial Refunds
- May apply for incomplete, damaged, or late returns
9. Exchanges
- We replace defective, damaged, or incorrect items
- Customer is responsible for shipping if exchanging due to change of mind
10. Return Address
YardMate Supply
502 W 7th St, Ste 100
Erie, Pennsylvania 16502
United States
11. Shipping Method and Costs
- Use a trackable shipping method (e.g., UPS, FedEx, USPS)
- Estimated cost: $10–$25 depending on item size and location
12. Timelines
- Return window: within 14 days of delivery
- Processing time: 5–14 business days after receiving the return
- Refund time: May take up to 14 business days depending on your bank
13. Legal Rights
This policy does not override any statutory rights provided by law.
14. Questions and Support
If you have questions or need support:
- Email: support@yardmatesupply.com
- Phone: (272) 233-4247
- Contact Page: yardmatesupply.com/pages/contact-us